frequently asked questions
frequently asked questions
This web site is owned and operated by b’itch body oils and we are completely dedicated to your satisfaction. If you have any suggestions, comments or if you need to contact us, please email us using the contact page.
• making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept payment via PayPal. If you do not wish to pay online, you may contact us to arrange a telephone order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will quickly resolve the issue.
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
• when will my order be shipped
Orders for delivery within Australia are usually processed and dispatched within 24-48 hours of receipt. For orders received late in the day on Friday or over the weekend, dispatch will be on the following Monday.
If you wish to place an order to be shipped to you internationally, please email us; firstname.lastname@example.org and we will calculate costs for you.
• shipping & handling
Orders over $49, for delivery within Australia, will be sent Postage Free via Australia Post, unless they weigh over 2kg in which case they will be sent via courier.
International orders will be sent via Air Mail at the rate calculated for each order, and as agreed by you.
• returns policy
Your rights to return goods are protected. You are entitled to cancel your order and return the goods within 7 working days for a full refund of the cost of the items bought.
Do this by contacting us by email or telephone and quoting the order number supplied to you.
Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described.
None of these terms affect your legal rights and these are not diminished in any way.
• your privacy
b’itch body oils will not disclose your personal information to third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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